FAQ – TRIFONA

Frequently Asked Questions

CONTACT US Monday - Sunday between 9 AM - 6 PM MNL TIME excluding holidays. inquiry.trifonafashion@gmail.com
CANCELLATIONS

Once an order is submitted, we are unable to change or cancel the order.
If you have additional questions about your order, please contact TRIFONA Customer Service directly by phone at NUMBER between 9AM – 4PM Monday to Saturday, or by email at inquiry.trifonafashion@gmail.com

ORDERS

You will receive a confirmation email once we receive your order.
When your order has shipped, we will send you an additional email that includes a tracking number for your package.
Please note that it may take up to 48 hours after your package has been shipped by TRIFONA for the tracking information to appear in the carrier’s (i.e., J&T, DHL) system. DAMAGE
When your order arrives, please inspect your orders for any damage that may have occurred during shipment.
It is normal for a shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at (NUMBER)
Please provide the order number along with your email address and phone number for expedited service.
To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

RETURN Did you love your order? If not, see below for all the return details.

We accept return and exchange only for changes in sizes.
We'll gladly accept unworn, unwashed, and unaltered merchandise for return or exchange.
All tags must be attached and the product must be in its original packaging.
Without an original sales receipt, merchandise is not qualify for return and exchange.
Swimwear & accessories are not acceptable for return and exchange.
TRIFONA merchandise purchased in-stores must be returned to the location where it was purchased.
Item(s) exchanged must be of equal or greater value.
Full-priced and sale merchandise must be returned and exchanged maximum of 7 days from receiving the product.
Shipping costs are non-refundable. • Upon receipt of returned and exchanged goods, TRIFONA reserves the right to deny returned and exchanged if the merchandise does not meet return policy requirements.
All dispatched items are photographed as proof to see that items are in good condition.
All return cost is the expense of the buyer. TRIFONA only offers J&T for domestic and DHL for international return address.

For Fragile Items: Item(s) must be in the original carton, complete with all original packaging. The item(s) must be packed exactly as it was shipped. Any variation may result in damage to the item(s), and can lead to a refusal of your return. How To Make A Returns

Please contact inquiry.trifonafashion@gmail.com for return and exchange items and select the applicable return reason code on the return form included in the shipment.
Pack your shipment with the return form and the original packing slip. We recommend that you package your return merchandise securely in its original packaging.

REFUND

Only defective items are allowed for refund.
No refunds are allowed due to the nature of our industry. Confirmation of the order through payment means agreement to our sales restrictions.